Privacy Policy

1. Introduction

Welcome to Gowraj ("we," "our," or "us"), operated by ESSJAY BIOTECH. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gowraj.com and make purchases from us.

2. Information We Collect

We collect information that you provide directly to us:

• Personal Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Payment method details (processed securely by Razorpay)
• Order Information: Products purchased, order history, delivery preferences
• Communication Data: Messages, reviews, and feedback you send us
• Device Information: IP address, browser type, device identifiers (for analytics)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Improve our website, products, and services
• Detect and prevent fraud or security threats
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Shipping Partners: Shiprocket, Delhivery, Bluedart, DTDC, India Post and other logistics providers for order delivery
• Payment Processors: Razorpay Payment Gateway for secure payment processing. Card numbers, CVV, UPI PIN, and net-banking credentials are entered directly on Razorpay's PCI-DSS-compliant pages and are never transmitted to or stored by Gowraj. We only receive a tokenized transaction reference and the final status.
• Service Providers: Email services (Resend), error monitoring (Sentry), analytics tools, and customer support platforms — bound by confidentiality obligations.
• Legal Requirements: When required by law, court order, or to protect our legal rights.

We do NOT sell, rent, or trade your personal information to any third party for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment gateways, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal information
• Request deletion of your personal data
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, contact us at [email protected]

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is retained for 7 years for tax and legal compliance.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following individual has been appointed as the Grievance Officer for Gowraj:

12. Contact Us

For general privacy questions or to exercise the rights listed above, please contact us: